*cue Psycho music here...*
Mar. 21st, 2006 04:12 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
megotelekOk, this one is just weird and sucky. We have a customer, we'll call her PAB (Passive-Aggressive B&*$%) who has a problem with her sofas that are compressing in the corners near the arms. We've replaced the seats twice and she's mad now. After we installed the second set of seats, she called and left a message complaining about having to replace all the seats since they're compressing. Thus the fun begins.
I called her back and set up a time to come out and reinspect and take photos for the manufacturer to see what they want to do (since it's their warranty, we just repair accordingly). Pictures are taken and sent. Manufacturer responds, and wants us to send a seat in to them for inspection, so they can determine if it's a manufacturer's defect (covered) or caused by the way the customer is using it (not covered). Pretty straightforward, right? So I call her to schedule the pickup of the sofa to send the seat in, and offer to deliver a loaner she can use while hers is at our warehouse (we don't have to do this, we do it as a courtesy). Thus the bitchiness ensues. She starts talking about how our manager, E, never returns her calls and how apparently she's not allowed to talk to E. Note: she has never once called and actually *asked* to speak with E. Ever. Then, she decides she's going to call Manufacturer and tells me to put my "end of things" on hold while she does that. Fine.
Then, she calls the store she purchased from and Manufacturer's consumer service hotline and starts screaming about how E never returns her calls, doesn't want to speak with her, etc., etc. Again, she has never ever called and asked to speak with E. We hear about this from the store and from Manufacturer and E is pissed. She calls the customer back and leaves a message saying that "This is E, I understand we need to pick up your sofa and send a seat to Manufacturer for inspection. Please call back and either ask for Megan (me) or myself and we will set that up."
Here's the kicker...she called back 20 minutes later, and asked for....ME! Not E! While she's on hold, we LMAO and ROFL all over the place because she's made this big HUGE deal about never being allowed to speak with E, but won't ever actually ASK for her!! So I get on the phone with her and schedule the pickup, and she starts asking about what kind of loaner she'll be getting that will "make her living room look crummy." This is the passive-aggressive thing she does. So I explain that the loaner is a stationary sofa (she has a reclining sofa, OMGONOZ!) and she keeps complaining about it. So finally, I tell her that we don't have to give her a loaner, but we do so as a COURTESY so she will have something to sit on. That shut her up for a bit and we scheduled the pickup, she thanks me, I say you're welcome...and I'm getting ready to hang up when she blurts out, "Miss S*&%!" and quickly hangs up the phone.
Wha...WHAT? WHAT???? I kind of stared at the phone for a second and then told E all about it. We all had a good laugh, but she is definitely certifiable.
x-posted to![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-community.gif)
customers_suck
I called her back and set up a time to come out and reinspect and take photos for the manufacturer to see what they want to do (since it's their warranty, we just repair accordingly). Pictures are taken and sent. Manufacturer responds, and wants us to send a seat in to them for inspection, so they can determine if it's a manufacturer's defect (covered) or caused by the way the customer is using it (not covered). Pretty straightforward, right? So I call her to schedule the pickup of the sofa to send the seat in, and offer to deliver a loaner she can use while hers is at our warehouse (we don't have to do this, we do it as a courtesy). Thus the bitchiness ensues. She starts talking about how our manager, E, never returns her calls and how apparently she's not allowed to talk to E. Note: she has never once called and actually *asked* to speak with E. Ever. Then, she decides she's going to call Manufacturer and tells me to put my "end of things" on hold while she does that. Fine.
Then, she calls the store she purchased from and Manufacturer's consumer service hotline and starts screaming about how E never returns her calls, doesn't want to speak with her, etc., etc. Again, she has never ever called and asked to speak with E. We hear about this from the store and from Manufacturer and E is pissed. She calls the customer back and leaves a message saying that "This is E, I understand we need to pick up your sofa and send a seat to Manufacturer for inspection. Please call back and either ask for Megan (me) or myself and we will set that up."
Here's the kicker...she called back 20 minutes later, and asked for....ME! Not E! While she's on hold, we LMAO and ROFL all over the place because she's made this big HUGE deal about never being allowed to speak with E, but won't ever actually ASK for her!! So I get on the phone with her and schedule the pickup, and she starts asking about what kind of loaner she'll be getting that will "make her living room look crummy." This is the passive-aggressive thing she does. So I explain that the loaner is a stationary sofa (she has a reclining sofa, OMGONOZ!) and she keeps complaining about it. So finally, I tell her that we don't have to give her a loaner, but we do so as a COURTESY so she will have something to sit on. That shut her up for a bit and we scheduled the pickup, she thanks me, I say you're welcome...and I'm getting ready to hang up when she blurts out, "Miss S*&%!" and quickly hangs up the phone.
Wha...WHAT? WHAT???? I kind of stared at the phone for a second and then told E all about it. We all had a good laugh, but she is definitely certifiable.
x-posted to
customers_suck
